New York—As the clock counts down to T&T’s Carnival, the directors of professional travel management company Carnival Concierge (CC) are pledging to provide top-notch service to their international clientele. For the enterprising Aisha Smith and Keisha Williams, a high standard of service and a personal yet professional touch are crucial elements that make their Carnival travel packages truly unique.
They maintain that similar to their successful 2013 expedition, their clients will experience an elevated level of planning, co-ordination and professionalism and will be treated like ‘friends and family’. Although currently based in New York City, Smith and Williams aspire to utilise CC to effectively promote the culture of the land of their heritage while eliminating any challenges to foreigners who plan to visit and fully enjoy T&T’s Carnival.
With an established network of service providers, a customer-oriented approach and with an emphasis on supreme service, the CC team goes the extra mile to ensure the satisfaction of its clients many of whom are first-timers to the celebrations. John Abulujo (Nigeria) travelled with CC to Carnival 2013 and said: “It was a fun, organised trip. This was my first time indulging in the Carnival and first time playing mas. Because of CC’s strong attention to detail, I can safely say this is an experience I’d like to repeat soon.”
Chanel Cox (USA) said: “I’ve travelled to T&T before but this was very pleasant.” In addition to procuring Carnival essentials—hotel accommodations, transportation, party tickets and costumes—for their tour group, the CC team are committed from the initial stages of the booking process and devote the necessary time to efficiently explain the service to potential clients as well as to understand their needs and build their trust. They also do follow-up consultations to properly educate and prepare clients on all aspects of Carnival.
Detailed discussions on the proper footwear for playing mas, fete attire and safety are all given much attention. Smith and Williams have even gone as far as to adjust costumes for their clients to ensure maximum comfort. “We care about our clients; and the only way to prove this is to show them. Exceed all expectation and deliver.”