TRAVEL COORDINATION AND SERVICE AGREEMENT
This Service Agreement “Service Agreement” is made this ___ day of_________, 20___.
CARNIVAL CONCIERGE, LLC
c/o Aisha Mullings and Keisha Williams
Phone #: ________________________________
- 2020 Trinidad Carnival Packages:
Hotel accommodations are reserved at the Hilton Trinidad & Conference Centre.
Traveler elects the following package:
(Please circle your choice)
CUSTOMIZED PACKAGE REQUEST:
The term of this Agreement will begin on the first day of the Traveler’s travel package and end the last day of the Traveler’s travel package.
III. Payment Schedule and late fees
- Deposit & Balance
A $500.00 initial deposit is due upon execution of this Travel Agreement. The remaining balance will be split into equal monthly installments, with the final payment due by November 15, 2019.
- Payment Plan
All payments are made through our website. Payments are due on the 15th of each month, allowing a 5-day grace period. There will be no grace period for final payment. Note, this is not a subscription with recurring payments. Traveler will be required to log-on monthly to initiate each payment.
- Late Fees
Payments made after the 20th of any month will be subject to a $100.00 late fee. If Traveler has payments outstanding after November 15, 2019, he will forfeit all monies paid thus far with no recourse for reimbursement, recovery or reparations.
- Groups & Occupancy
All packages prices are based on length of stay and room occupancy. At registration, the Traveler may share his room with a group. If one of the occupants of the Traveler’s room cancels, the remaining occupants agree to the automatic increase in the cost of their package to cover one (or more) less person (or people) in the room.
Example: Traveler A registers with two friends and they each choose a Triple Platinum Package. One of the two friends is unable to go on the trip and cancels. With notification from the Planner, the packages for Traveler A and his remaining friend will be changed to a DOUBLE Platinum Package. Their balances will be increased to cover the cost of the room (which will be divided by TWO people now, instead of THREE).
_____ for acknowledgment of Groups and Occupancy provision.
- V. Transportation
- Transportation & Transportation Deposit
Ground transportation is provided to/from: airport, hotel, parties (included in the package), mas camp (see costume provisions below) jouvert and on Carnival Monday and Tuesday. All other transportation requests (i.e. pick-up/drop-off from other locations outside of the group itinerary) will incur an additional fee.
NOTE: If your TRAVEL dates are OUTSIDE of your PACKAGE dates, transportation is not guaranteed. If transportation can be provided (outside of the package dates), it will ONLY be to/from the airport to/from the Hilton AND THIS MUST BE CONFIRMED by Planner.
- Lateness & “No Shows”
- The Planner will advise the Traveler of all pick-up and drop-off times to all carnival events via Whats App. Wait times greater than 15 minutes, incurred by the transportation provider will incur a late fee of $50.00 (referred to hereafter as the “Transportation Deposit”). The Transportation Deposit will be added to the last invoice and due simultaneously therewith. If the Traveler is late to meet the group, or if the Traveler is a “no show”, the Transportation Deposit is forfeited in either case. If no late fees are incurred, then the deposit will be refunded.
- Traveler will be advised of the departure time from all events. After 30 minutes of wait time, the group will depart from the event. Traveler will then be responsible for securing his own transportation back to the hotel. Traveler indemnifies the Planner for any incident or harm that occurs as per the Liability Form.
- Traveler must give Planner at least one hour notice (via What’s App) if he will not use the pre-arranged transportation. If Traveler fails to give notice, it will be viewed as a “No Show”.
Note that if Traveler: (i) is late for any pick-up or (ii) opts out of the pre-arranged transportation (without prior notice), Traveler will forfeit his Transportation Deposit.
- Cell Phones
Traveler agrees to have a working mobile phone, with a data plan, and Whats App downloaded for the duration of the trip.
- Costume Choices and Size Designation
Shortly after the mas bands launch, Traveler will be asked to provide:
- Band choice
- Top 3 costume selections
- Sizes (bra, waist, hips, t-shirt, etc.)
Planner will deliver costume to Traveler upon arrival (subject to availability from the mas band). Please note costumes may NOT be available until as late as Carnival Sunday night.
Planner will deliver costume in the best condition possible. Planner is not responsible for pieces that become detached, are missing or damaged. Planner can try to assist with costume resolution (i.e. offering a glue gun for repairs), but Planner is not responsible to correct any of the aforementioned.
- Costumes are basic backline/baseline costumes. Upgrades such as: feathered headpieces, collars, leg pieces, etc. may be available at an additional cost (depending on the section). If those upgrades are desired, Traveler needs to specify exactly what he wants to add when he/she submits top three (3) costume choices. Upon confirmation from the Mas Band, the Planner will confirm the section and send an invoice for any upgrades.
- The band charges additional fees for boy shorts, larger bras and corsets.
- (IF THE BAND OFFERS IT AND) If the Traveler needs a larger bra/corset, it will be her responsibility to get the undergarment to Trinidad. Planner will instruct the Traveler exactly where to mail it.
- Changes to costumes
Traveler understands that costumes are tailored to fit the measurements he has provided above. No changes can be made once the order is submitted. If Traveler registers after costumes are ordered, or if the mas band provides the wrong order, Planner will make an effort (but is NOT obligated) to assist the Traveler with changes. Planner will provide Traveler with transportation back to the costume distribution center on Friday, February 21, 2020, for Traveler to perform costume resolution. If Traveler is unavailable, or if Traveler requires subsequent visits to the costume distribution center (for whatever reason), it will be the sole responsibility of the Traveler to seek costume resolution (including, but not limited to transportation).
Additional fees (if any) charged by the band to accommodate any special requests will be paid by Traveler.
- Packages & Parties
On each event day, the Traveler will have a choice between two (2) parties. The Planner will advise what the choices are closer to Carnival. For the Silver and Gold Packages, two (2) parties are included; and, for the Platinum package, three (3) parties are included and for The Diamond package (5) parties are included. If there are any changes to this provision, it MUST be listed in the area above for Custom packages.
- Planner’s Attendance
Planner’s attendance is not mandatory to any event that Traveler may attend.
- Additional Parties/Activities
- If Traveler wishes for Planner to obtain tickets for parties (that are outside of the travel packages) there are additional fees for tickets based on Class. Class A tickets cost an additional $20-30 plus PayPal fees; Class B tickets cost an additional $40-50 plus PayPal fees. Ticket prices may increase after initial quotation. Traveler will have 48 hours from price confirmation to submit payment for additional tickets IN FULL. Even after payment, Planner makes no guaranty with regard to additional tickets until delivery occurs. If prices increase before purchase, Planner will advise and Traveler must pay balance immediately, before purchase.
- If Traveler attends an additional/alternative event that conflicts with the group’s itinerary, Traveler may forfeit transportation to the event that the group is scheduled to attend.
- Traveler will pay separately for additional transportation to additional parties. The same provisions apply as set forth in Section V above. Furthermore, regardless of the reason for lateness (i.e. boat ride returns late), Traveler is still responsible for late fees charged by transportation provider.
- First 48 Hours
Submission of the initial $500.00 deposit and/or Travel Documents constitutes Traveler’s acceptance of all terms of this Travel Agreement. A full refund may only be requested within 48 hours of sending the initial deposit. All refund requests must be sent via email. After 48 hours, the deposit is non-refundable.
- Trip insurance
Trip Insurance is available to protect Traveler from trip cancellation due to
injury, work, involuntary job loss, pregnancy, personal crisis, etc. Traveler
may only elect trip insurance at registration. The cost of trip insurance is
$300.00 and is due no later than 10 days from the date the initial deposit was
- Cancellation Policy
Travelers without trip insurance, who want to cancel, must send a cancellation
email to Planner. Traveler will have from that date of the cancellation email to
November 1st to find a “Replacement Traveler”. It is the sole responsibility of
Traveler to find a suitable person to take his/her place. If he/she does not find a
Replacement Traveler by November 1st, the Traveler forfeits all monies paid
and the Planner has the following remedies: (i) resell the package (whole or in
part) and/or (ii) seek monetary damages from Traveler. In the event the
Planner resells the package, the Traveler shall have no right to any
reimbursement therefrom; even if the Traveler is paid in full.
Please initial below to confirm your Trip Insurance election:
_______Traveler opts to purchase Trip Insurance
_______Traveler declines to purchase Trip Insurance
- Photograph Release
Traveler hereby authorizes Planner to use photos/videos of Traveler with or without his name and for any lawful purpose, including (but not limited to): publicity, illustration, advertising, marketing, website galleries and/or social media posts.
- Additional Services
If Traveler elects to purchase additional services, meaning any service not included in their original travel package, including (but not limited to): tickets, transportation, costume upgrades, make-up, etc., once it is paid for, there are no refunds whatsoever.
I agree to the terms and conditions of the Travel Agreement, effective as of the date first written above:
CARNIVAL CONCIERGE LLC
Costume Pick-Up Letter
To whom it may concern:
My name is _________________________ and I am registered in the _______________ Mas Band. I hereby give __________________________ permission to pick up my mas costume for me. I enclose a copy of my identification card to confirm my identity.
Thank you very much.